RETURNS POLICY
RETURNS POLICY
How returns work.
Our Policy
PepPro Group is committed to your satisfaction.
If you have an issue with your order, please contact us within 7 days of delivery and we will work with you to make it right.
Damaged or Incorrect Orders
If your shipment arrives damaged, incomplete, or incorrect, contact our support team within 7 days of delivery.
To expedite review, please include:
- Your order number and full name
- Clear photos of the affected item(s) and packaging
- A brief summary of what occurred
After verification, a replacement or refund will be issued for any affected product, subject to inventory availability and validation of the claim.
Customer Support: hello@pepprogroup.com
Important Notes
- Orders cannot be canceled or modified once shipped.
- Replacements are not guaranteed if sufficient documentation or evidence is not provided.
- Shipping costs are non-refundable unless an error originated from our facility.
If you have any questions or concerns, please contact us at:
hello@pepprogroup.com
Peptide Research Starter Kit
Get our free guide covering the top 10 peptides, dosing fundamentals, reconstitution basics, and safety protocols to ensure accurate and effective research methodologies.
No spam. Unsubscribe anytime.